Support for existing StrideUp homeowners and Buy-to-let landlords

Already own or rent out a property with StrideUp? We’re here to help you through every stage of your journey, from everyday questions to life’s bigger changes.

Whether you’re a homeowner, landlord or joint applicant, our team is on hand to offer clear guidance, quick updates and ongoing support whenever you need it.

If you’re experiencing financial difficulties, please get in touch as soon as possible so we can help you explore your options. The earlier we know, the more we can do together.

Get in touch

Our team is available to help with questions about your account, payments, purchase plan products or property queries.

If you prefer, you can also send us a message through the chat on our website, and we’ll make sure your query reaches the right person.

If you’re worried about payments

We know life can change unexpectedly. If you think you may miss a payment or are finding things difficult, please contact us straight away. Talking to us early helps us understand your situation and find the best way forward.

We’ll always treat your situation with understanding and respect, and we’ll work with you to agree on practical next steps that protect both your home and your peace of mind.

Independent help and advice

If you’d like free, confidential advice on managing your finances, these independent organisations can help:

  • MoneyHelper: Free and impartial help with money and pensions
    Call: 0800 138 7777
    Visit MoneyHelper
  • Citizens Advice: Free advice to help you find a way forward, whatever the problem
    Call: 0800 240 4420
    Visit Citizens Advice
  • StepChange: StepChange provides the UK’s most comprehensive debt advice service. They help thousands of people become debt free every year.
    Call: 0800 138 1111
    Visit StepChange
  • PayPlan: PayPlan offer free debt help and advice, with solutions including free Debt Management Plans. Other solutions include IVAs, Trust Deeds and bankruptcy.
    Call: 0800 280 2816
    Visit PayPlan
  • National Debtline: National Debtline is a registered charity providing free, impartial, expert debt advice to more than 100,000 people each year.
    Call: 0808 808 4000
    Visit National Debtline

Not all issues are related to finances. Whether you are struggling with health issues or other challenges in your life there are many free organisations that exist to support and guide you.

  • Mind: Whether you’re living with a mental health problem, or supporting someone who is, Mind is here to provide guidance and assistance.
    Call: 0300 123 3393
    Visit https://www.mind.org.uk/
  • Carers UK: Caring for a family member or someone else close to you? Get help and advice from Carers UK.
    Call: 020 7378 4999
    Visit https://www.carersuk.org/help-and-advice/

Looking to refinance or make changes?

If you’d like to explore switching products, refinancing or buying another property, we can help you understand your options.

Get in touch by clicking here to discuss what options may be available to you.

Your StrideUp home is waiting for you.

Take your first step